Yellow Letters, Inc.
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Remote Support

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support
all Yellow Letters at (661) 441-3777 and a Yellow Letters representative will provide further instructions.

How it Works
ote: You will find the answers to security questions and system configuration requirements for Remote Assistance on the 
GoToAssist FAQ page. 

Step 1: Once you are on the telephone with a Yellow Letters service representative you will be directed to go the page by clicking the Remote Support button below. Once on that page you will be given a Support Key to enter. Enter the Key into the field labelled "Support Key" and click the "Continue" button to initiate the screen-sharing session. 

Step 2:
Download and install the small, virus-free plug-in if prompted.  

Step 3:
With your permission, your support representative will view your screen and control your mouse and keyboard. Note: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.